Audio Visual/VTC Engineer (IMC00796)

The AV/VTC engineer will assist in managing audio-visual systems and VTC infrastructure for both large- and small-scale projects for a highly visible and high-profile Department of Defense (DoD) customer.

Work Location: Onsite in Arlington, VA, Monday through Friday, 8:00am to 5:00pm, based upon the needs and direction of the customer. 

Basic Required Qualifications and Skills:  Note: These are mandatory items that all candidates must have when submitting an application to IMC for this position. Please ensure that your submission addresses each of these requirement items. Candidates without these required elements will not be considered.

• Bachelor’s degree from an accredited institution OR in lieu of a bachelor’s degree:
  • High school diploma plus 4 years of relevant experience.
  • Associate’s degree plus 2 years of relevant experience.  
• Minimum of 2+ years of relevant experience in VTC environment.
• At start date, must possess an IAT level II certification in ACTIVE status:
  • CCNA Security
  • CySA+
  • GICSP
  • GSEC
  • Security+CE
  • CND
  • SSCP
• Proficient in a wide range of audio-visual and VTC systems:
  • Crestron control panel systems
  • Extron
  • Biamp
  • Christie
  • Planar
  • Cisco/Tandberg VTC systems
• Strong understanding of IP networking concepts, including subnets, routing, DHCP, and DNS, and capable of configuring and troubleshooting basic network connectivity issues.
• Physical requirements of lifting and/or pulling up to 40lbs., sitting, bending, and standing.
• Demonstrate excellent communication skills, both verbal and written, to support incoming customer support calls and emails.
• Analytically inclined with attention to detail and accuracy, and consistent follow-through to assure problems are resolved, with the ability to respond to last-minute requests.
• Identify and articulate key information in an efficient and timely manner, and exercise discretion and independent judgment when handling situational occurrences.
• Analyze and recommend alternative solutions to meet customer needs, while building credibility and trust with customers.
• Identify areas of opportunity to improve customer satisfaction and demonstrate excellent multitasking and time management skills.
• Support the team process and participate in cross-functional teams, in a fast-paced and ITIL transitional environment.
• Pursuant to a government contract, this specific position requires U.S. Citizenship.
• All applicants must have current DoD Secret clearance day one and prior to entry on duty.   

Desired Qualifications and Skills:  It is desirable that the candidate have the following qualifications:

• Any of the following certifications:
  • CompTIA Network+.
  • Certified Technology Specialist (CTS)
  • Cisco Certified Technician (CCT)
  • Certified Technology Specialist in Installation (CTSI)
• Experience with:
  • Remedy trouble ticket systems.
  • Cisco CMS, CMM, and Expressways skills
  • Working in a Government/Military environment. 

Essential Duties and Responsibilities: This position will include, but is not limited to, the following tasks:

• Provide guidance on best practices, innovative AV solutions, and process improvements.
• Create detailed recommendations, flow diagrams, and Bills of Materials (BOMs) for audio-visual upgrades and technology refreshes.
• Maintain and update documentation, including user manuals and conference room setup guides, ensuring clear, accurate, and accessible information for users and staff.
• Understand IP networking concepts, including subnets, routing, DHCP, and DNS; capable of configuring and troubleshooting basic network connectivity issues related to audio-visual systems.
• Conduct comprehensive site surveys to assess customer requirements for audio-visual and Video Teleconferencing (VTC) systems.
• Monitor and operate professional broadcast equipment during high-profile events such as town halls, promotions, and retirement ceremonies.
• Provide photography services for official ceremonies.
• Coordinate and manage VTC scheduling with global agencies.
• Support preventative maintenance activities.
• Set up and install equipment such as microphones, sound speakers, video screens, projectors, video monitors, recording equipment, connecting wires and cables, sound and mixing boards (TRI-Caster) for events and functions such as promotions, meetings, etc.
• Maintain and troubleshoot VTC Infrastructure and associated equipment.
• Maintain VTC calendars for scheduling of audio-visual resources.
• Assist customers with point-to-point and multi-point VTC conference and audio conference sessions
• Assist customers with bridging for classified and unclassified point-to-point and multi-point VTC conference sessions, audio conference sessions, and troubleshoot accordingly.
• Other duties as assigned
• Responsible for handling after-hours on-call support (when necessary).

Salary and Benefits Information: Please see the salary information listed at the beginning of this document, which is not a guarantee of compensation or salary. All salaries will be based on relevant experience, geographic location, and position and/or contractual requirements, which could fall outside of the listed range. For more information about IMC’s benefits, please visit our website at https://www.imcva.com/about-imc/careers.