IMC's current and recent IT operations and maintenance service experience includes:

• Enterprise services integration and IT modernization efforts for the US Army Pacific G6.
• Onsite, enterprise IT support for the Army National Guard, National Capital Region, Network Enterprise Center (NEC), including program management, ITSM, managed services, technical refresh support, information assurance, cybersecurity, quality management, change and configuration management, and project/initiative support.
• Onsite, enterprise IT support for the Department of Energy's Western Area Power Administration, including network administration and help desk support.
• Enterprise database architecture, O&M support, and cybersecurity for the Air Force’s Reliability and Maintainability Information System (REMIS).
• IT enterprise governance support to the Directorate of IT Enterprise Strategic Planning and Governance within Department of Veterans Affairs.
• Onsite IT support for:
  • Walter Reed Army Institute of Research (WRAIR), including project management, server and network administration, and help desk support.
  • The U.S. Army Quartermaster School at Fort Lee, Virginia, including project management, help desk support, and website development and maintenance.
  • The Defense Security Cooperation Agency (DSCA), including server and network administration, and help desk support.
  • Department of Transportation's Eastern Federal Lands Highway Division, including project management, server administration, help desk support, and website development and maintenance (web-based applications).
• U.S. Department of Veterans Affairs Office of Information and Technology Enterprise Systems Engineering IT Program Support.
• Email-based help desk support and server administration for the U.S. Army's March2Success site.
• Data center infrastructure migration planning and execution support for a planned move of the U.S. Department of Treasury's Office of the Comptroller of the Currency (OCC) data center.

IMC's current and recent IT support service experience includes:

• IMC is supporting the United States Marshals Service with business process and business case services, including support for the enterprise data governance program, risk management program, and financial management and analysis program.
• IMC provided technical and expert support to the Air Force Chief Data and AI Office in leading, carrying out, reviewing, and ensuring the visibility, accessibility, understanding, linking, and trustworthiness of data across air, space, and cyberspace domains for the Department of the Air Force. IMC assisted with program management, strategy and governance, data capabilities, risk management, quality and data assurance, policies/standards and transparency, strategic communications, and education and training.
• IMC provides data management, enterprise database architecture/development/design, web development, GIS, data analysis, and enterprise security support to the Federal Highway Administration (FHWA), Eastern Federal Lands Highway Division (EFLHD).
• IMC provided enterprise data management for the Department of Energy’s Western Area Power Administration, including Oracle Federal Financials support for management of a $100M annual budget and the financial management of more than $3B in power marketing activities.
• IMC provides data architecture, development, design, and O&M support to the Air Force’s Reliability and Maintainability Information System (REMIS).

Operations support concentrates on day-to-day activities that make sure your network and infrastructure are available 24-hours-a-day, 7-days-a-week, 365-days-a-year.

• Monitor and improve:
  • Network performance.
  • Use of resources (physical and virtual).
  • Configuration.
  • Capacity planning and management.
  • Access Control Lists (ACLs).
  • Integrated operating system (IOS), operating system, and patch management.
• Incident management activities:
  • Detect and report incidents.
  • Investigate and diagnose incidents (conduct root cause analysis).
  • Identify solutions and perform recovery activities (recommend solutions, test and troubleshoot end-to-end network solutions and servers in various operating system and roles).
• Configuration/change management activities.
• Asset and inventory management activities.
• Equipment maintenance activities.

Engineering support focuses on changes to the network and infrastructure, including minor/major enhancements, insertion of new technologies, consolidation/virtualization, and moves to entirely new hosting/cloud environments.

• Architect and design network and wireless network infrastructure.
• Install (setup, configure, and test) network and wireless network infrastructure.
• Test and troubleshoot end-to-end network solutions and servers in various operating system and roles.
• Provide virtual infrastructure support:
  • Install, configure, troubleshoot, and optimize virtual host.
  • Configure virtual farm management software.
  • Orchestrate the provisioning of resources to a virtual farm.
  • Deploy virtual computer, networking, storage, and security services.
  • Create self-provisioning portal for the deployment of virtualized computer, networking, storage, and security devices.
• Plan and execute data center consolidation activities
• Plan and execute move to a cloud/hosted environment.

Cybersecurity support is devoted to guaranteeing the network and infrastructure is protected around the clock from both external and internal threats.

• Certification & accreditation
• Cybersecurity engineering and architecture
• Security assessment and authorization (A&A) compliance
• Security Operations Center (SOC)
• Enterprise Security Management (ESM)
• Risk analysis and assessment
• Cyber Kill Chain Methodology
• Security as a Service (SECaaS)
• Network security
• Firewall administration
• Authentication and access control
• Identity management
• Vulnerability management
• Patch management
• Intrusion prevention
• Intrusion detection
• Incident response
• Continuity of Operations (COOP)/Disaster Recovery (DR)
• Penetration testing
• FedRAMP:
  • NSOC Layout – Description of the NSOC environment, room layout, and NSOC equipment.
  • NSOC Information Access Restrictions – Role-based information access.
  • NSOC Tools – Descriptions of the NSOC monitoring tools.
  • Roles & Responsibilities – NSOC staff responsibilities, IT Administrator responsibilities, Cyber Security staff responsibilities.
  • Security Architecture – Architecture and processes that are in place to help secure the NSOC infrastructure and stored information.
  • NSOC Staff Hire/Termination Requirements – Specific actions that must be followed when an employee starts working in the NSOC or no longer works in the NSOC.
  • NSOC Monitored Information – What systems are monitored, what information is being monitored for those systems, by what tools?
  • NSOC Reports – Description of the standard reports that are provided via the NSOC.
  • NSOC Alerts – Description of the automated alerts that are provided via the NSOC.
  • NSOC Procedures – Procedures used for the NSOC.

IMC offers a sliding scale of cloud services, hosting services, and application support capabilities that allow you to engage IMC on a pure cloud, colocation or fully managed basis, or anywhere in-between, and to make changes at any time to the type and level of support provided.

IMC Hosting Centers provide space, power, HVAC, bandwidth, and physical security. We offer additional services that include installing, maintaining, securing, and monitoring the hosted environment and securing its data, or customers can choose to provide these services themselves. The customer can furnish any or all of its own equipment for the environment or purchase it through IMC. IMC can also offer skilled engineers on a Firm-Fixed-Price or Time and Materials basis to support the customer pre- and post-installation. A Service Level Agreement is provided to the customer for the network up to and including the master-switched routers in the Hosting Center as well as the critical systems in the Hosting Center itself. IMC offers SAS-70, multi-certified, Uptime Tier 3/4 hosting facilities with total critical systems and network redundancy, specialized Federal areas to host Sensitive But Unclassified data, and an elite team of hosting engineers dedicated to Federal government deployments.

If a customer would like cloud and a managed hosting solution, IMC provides a complete range of options. IMC will take responsibility for any of the services listed below and provide a Service Level Agreement for the availability of its hosted applications based on the level of redundancy and support contracted by the customer for its hosted environment.

A partial listing of Managed Services provided includes:

• Purchase and receive hosted equipment.
• Rack, configure, and test hosted environment.
• Servers, load balancers, security appliances, switches, routers, etc.
• Load and configure operating systems.
• Load and configure select applications above the Operating System.
• Monitor hardware health.
• Support hardware health in concert with original equipment manufacturers.
• Monitor Operating System health.
• Support Operating Systems.
• Monitor applications above the Operating System.
• Support select application above the Operating System.
• Managed Firewall (multiple platforms, 24×7 administration).
• Managed intrusion detection (multiple platforms, 24×7 administration).
• Managed tape back-up (StorageTek) with offsite storage (24×7 administration).
• Managed storage (SAN) on EMC or SUN Platforms (24×7 administration).
• Change and configuration management.
• Continuity of operations/disaster recovery services.

Nearly all of IMC's cloud, hosting, and application support capabilities are provided in-house and do not require the complexity of outsourced relationships. The principal benefit to the customer of IMC's sliding scale of hosting environment/colocation/cloud/managed services is the ability to alter support levels at will to accommodate changing needs. For example, the customer may wish to host an application at the Hosting Center that will initially be deployed and supported by its engineers but, over time, it may make more sense to outsource. IMC Federal hosting gives the customer this flexibility to meet ever-changing resource and budget requirements.

The IMC Federal Team will work with the customer's engineers to design solutions that balance the elements of cost, redundancy, security, and performance to reach the best outcome. This planning function is always provided at no cost. The same team is then responsible for the deployment and ongoing management of the customer's cloud or hosted environment. This model of design/build/run has proven itself over and over again as the best way to ensure optimal outcomes. As IMC grows its Federal hosting base, the Federal hosting team also grows. Current and recent Federal customers include:

• Department of Energy
• United States Army
• United States Air Force

All IMC Hosting Centers offer a clean, highly-managed hosting and telecommunication's environment constructed with N+1 and N+2 critical systems redundancy. HVAC, electrical power, fire protection, and complete systems monitoring provide Hosting Center customers with total environmental security and high availability.

IMC's cybersecurity capabilities include:

• Certification & accreditation.
• Cybersecurity engineering and architecture.
• Security assessment and authorization (A&A) compliance
• Security Operations Center (SOC)
• Enterprise Security Management (ESM)
• Risk analysis and assessment
• Cyber Kill Chain Methodology
• Security as a Service (SECaaS)
• Network security
• Firewall administration
• Authentication and access control
• Identity management
• Vulnerability management
• Patch management
• Intrusion prevention
• Intrusion detection
• Incident response
• Continuity of Operations (COOP)/Disaster Recovery (DR)
• Penetration testing
• FedRAMP
• Comprehensive National Cybersecurity Initiative (CNCI)

IMC is currently providing cybersecurity services for the:

• Health and Human Services' Administration of Children and Families
• Department of Homeland Security's Cybersecurity and Infrastructure Security Agency
• Army National Guard, National Capital Region
• U.S. Army Pacific
• Defense Health Agency/Air Force Medical Readiness Agency
• Air Force Life Cycle Management Center (AFLCMC)
• Air Force Joint Warfare Analysis Center (JWAC)

IMC also has experience providing cyber and information assurance activities for the:

• Department of Energy's Western Area Power Administration
• Department of Veterans Affairs Office of Information and Technology and Veterans Health Administration
• Defense Security Cooperation Agency

IMC uses a full life-cycle process for software development; each of these steps plays a key role in the proper development of software applications:

• Requirements
• Design/Prototyping
• Development
• Testing
• Production Support

IMC works with a variety of technologies to develop applications for our customers. We use the standards in place at the location where the application is to be used. For web-based applications that we host, the technology is based on what can best be used to accomplish the task.

IMC uses a rigorous quality assurance process to ensure that our products meet requirements, that our source code is not compromised, and that any issues are addressed and resolved.

IMC's development, sustainment, and enhancement experience includes:

• DevSecOps continuous capability development/sustainment and enhancement support for the the Air Force’s Enterprise Environmental Safety and Occupational Health Management Information System (EESOH-MIS) application.
• Full software development lifecycle activities to preserve and enhance the Air Force Reliability and Maintainability Information System (REMIS) service capabilities in support of U.S. warfighters worldwide. 
• Software maintenance and development for the Department of Energy’s Western Area Power Administration.
• Software development and application programming tools and compilers, web development tools and utilities, and system tools and software for the Department of Veterans Affairs' Consolidated Mail Outpatient Pharmacy .

IMC has developed a number of custom software solutions for government clients:

• As an integral part of the development team for the U.S. Air Force's Air Expeditionary Wing Analysis System (AEWAS) to support increased Air Expeditionary Wing exercise, training, and warfighting capabilities, IMC performed the requirements development and developed the system design documents, the design integration document, the test plan, the implementation plan, and the demonstration plan.
• Designed and built TechWatch, a technology forecasting tool for the U.S. Army National Ground Intelligence Center.
• Designed and built the award-winning, artificial intelligence-based training program Non-Kinetic (NonKin) Village.
• Provide software development services for three HRWorx paperless process automation programs, EODonline and FDonline. These products are used by the Department of Commerce's National Technical Information Service, the U.S. Department of Agriculture, the U.S. Department of the Interior, the U.S. Department of Housing and Urban Development, and the U.S. Department of Homeland Security's Transportation Security Administration.
• Developed a Web-based Text and Imaging Data System for the U.S. Department of Veterans Affairs Board of Veterans Appeals.

IMC also has several software products created through independent research and development efforts, including:

• Joint Resource Allocation Model (JRAM)
• Command and Control Training Tool (C2STT)
• Project Planning and Evaluation (PPET)
• Continuous Feedback System (CFS)
• MemberCircle

In all website development and maintenance efforts we create a development environment, a testing environment, and a production environment (i.e., production website). In many cases we also have a demo environment that allows customers to use and experiment with new features after integration testing, but before final user testing and approval to move to the production environment.

IMC has a standard process for gathering and structuring requirements. Depending on the needs of the customer after the requirements are approved we provide conceptual designs and/or rapid prototypes, or we provide a complete design document for approval by the customer. Our process for implementing the design provides incremental modules of functionality based on the customer's priorities. We test each component within a module at the unit level and then integrate and test components before we demonstrate them to a customer. We then complete rework based on customer feedback. Once a set of modules satisfy a predetermined set of user requirements we move the release from our development environment to our test environment followed by a formal set of user tests. Once we complete all tests and revisions, and retest, we have a final review and request approval to move the release to the production environment.

IMC has experience using analysis tools to track web site metrics and using that data to improve and refine websites. We also have experience in developing and maintaining websites that require 508 compliance.

IMC's website services experience includes:

• Development, maintenance, server administration, and user support for the U.S. Army's March2Success site.
• Onsite IT support for the U.S. Army Quartermaster School at Fort Lee, Virginia, that includes website development and maintenance for six websites.
• Website development and maintenance services for General Services Administration's Heartland Region.
• Onsite IT support for the Eastern Federal Lands Highway Division, including website development and maintenance (web-based applications) such as the Bridge Inventory Program (BIP) and the Road Inventory Program (RIP).
• Development and management of the Department of Energy's Western Area Power Administration public website and internal web portal.

IMC has been developing system requirements since 1995. Our processes are flexible and we adapt them based on the size of the system and the level of acceptable development risk. Small system developments may not always be able to afford a complete set of system requirements using the most advanced requirement tools. Also, some customers are willing to keep their requirements fluid during the initial phases of a system development and it would be a waste of time and money to develop a complete set of requirements and specification before the design phase begins.

For large system developments, IMC works with the customer to define the level of detail for the requirements development effort and to pick the appropriate requirements development tools to use for the requirements development and documentation processes. Our system engineers stay current on several methodologies and tools and can quickly develop the expertise needed to use any method or tool our customers may prefer.

For software system requirements IMC has developed a proprietary method for requirements development that has proven to be very efficient. Our approach allows us to go from user needs to fully-allocated functional requirements in as little as one week for small- and medium-sized software application development efforts.

Developing models and simulations calls for more requirements than standard software developments. These additional requirements define how the entities and processes that are being modeled and simulated should be represented mathematically. IMC has exceptional expertise in the establishing and documenting representation requirements as well as all the customary software requirements that are also necessary.

The best time to develop test criteria for a system is at the time the requirements are developed. IMCs expertise in requirements development, along with our very deep experience in software testing, makes the establishment of modeling and simulation test criteria a core capability.

IMC has performed VV&A activities on more than a dozen models and simulations since 1997. Many of these are very large simulations that are used in the Department of Defense. IMC team members were the major contributors to the Department of Defense's Recommended Practices Guide for Modeling and Simulation VV&A and we have developed systematic, repeatable methodologies for all aspects of the VV&A processes.

IMC has successfully performed on a variety of government contracts that involved systems engineering services and expertise. For example, IMC:

• Verifies requirements as presented by developers for a number of Independent Verification and Validation (IV&V) projects with the U.S. Department of Veterans Affairs.
• Developed the user and functional requirements for the U.S. Air Force's Air Expeditionary Wing Analysis System (AEWAS) to support increased Air Expeditionary Wing exercise, training, and warfighting capabilities. In addition to requirements development, IMC also developed the system design documents, the design integration document, the test plan, the implementation plan, and the demonstration plan.
• Conducted the requirements analysis on the U.S. Department of Veterans Affairs, Bureau of Veterans Appeals Web-based Text and Imaging System.
• Developed the requirements for a technology forecasting tool for the U.S. Army National Ground Intelligence Center and the award-winning, artificial intelligence-based training program Non-Kinetic (NonKin) Village.
• Conducts studies and analyses for the U.S. Marine Corp Combat Development Command (as a subcontractor to Group W) to inform decision makers on a multitude of requirements. IMC has helped develop training requirements through studies and analyses and we have provided analysis to support the development of material requirements, in particular the Joint Light Tactical Vehicle (the replacement to the Humvee). IMC has also done studies to inform the U.S. Marine Corp Expeditionary Energy Office on future energy needs of the Marine Corps.
• Performs simulation VV&A for the Joint Program Executive Office for Chemical and Biological Defense in the Office of the Secretary of Defense (as a subcontractor to Battelle).

The value of independent verification and validation and the quality of its products comes from the truth in the information that it produces. Innovative Management Concept's IV&V teams seek to maximize that value by collecting information as objectively as possible. While the conventional notion of financial, technical, and organizational independence applies to any IV&V program, independence takes the special and stronger meaning of being scientifically reproducible. This concept of reproducibility requires that multiple independent observers of the same phenomenon reach the same conclusion about the nature of that phenomenon. Applying this concept of reproducibility to software IV&V shifts the burden of truth from the specific person performing the IV&V to the IV&V process that that person executes in their quest for truth.

IMC takes an approach to IV&V that strives for objectivity and reproducibility by consistently applying a scientific approach to IV&V and through the use of industry best practices as crisply defined in the widely-accepted industry standards from the Institute of Electrical and Electronics Engineers (IEEE), the International Organization for Standardization (ISO), the International Electrotechnical Commission (IEC), the National Institute of Standards and Technology (NIST), and the Program Management Institute (PMI).

IMC is currently providing IV&V services for the following projects:

• Operational test and evaluation IV&V services for activities surrounding planning, design, development, test, and operations of the Secure Flight system for the Transportation Security Administration.
• IV&V support for the DHS Office of the Chief Financial Officer Financial Systems Modernization Joint Program Management Office.

IMC has also successfully provided IV&V services for the following projects:

• The U.S. Department of Veterans Affairs' Veterans Relationship Management (VRM) eBenefits Portal Project, a web portal that provides service members, veterans, their family members, and advocates with access to information, content, and functionality relevant to the user and the user’s benefits from the VA and the Department of Defense.
  • The Veterans Online Application (VONAPP), which enables veterans, beneficiaries, and military service members to submit claims electronically for disability compensation and pension, education, loan guaranty, insurance, vocational rehabilitation, and employment benefits; and
  • VONAPP Direct Connect (VDC), which allows Veterans to request changes to dependents on their benefits profile.
• The U.S. Department of Veterans Affairs Benefits Program Executive Office Project (which includes the Veterans Services Network, Virtual VA, Chapter 33 Long Term Solution, and Benefits Gateway Services).
• Software integration testing for the U.S. Department of Veterans Affairs Veterans Information/Eligibility Reporting Services (VIERS) software.
• The Joint Program Executive Office for Chemical and Biological Defense's (JPEO-CBD) Joint Effects Model (JEM).
• The U.S. Department of Defense's Joint Warfare System (JWARS).
• The U.S. Department of Veterans Affairs Paperless Benefits Initiative.
• The Joint Program Executive Office for Chemical and Biological Defense's (JPEO-CBD) Joint Warning and Reporting System.
• The Synthetic Theater of War Operations Research Model (STORM) for the Headquarters Air Force A9.

IMC's government project management experience includes:

• Onsite program management at the U.S. Department of Veterans Affairs Austin Information Technology Center (AITC). IMC's AITC project managers are Project Management Professional (PMP) certified and ITIL certified to ensure the best quality of project management services is provided to the client.
• Project support and management of the U.S. Department of Veterans Affairs OneVA Technical Reference Model (TRM).
• IMC has also developed the Project Planning & Evaluation Tool (PPET) – an intuitive, point-and-click application that provides powerful visual insights and reports that can help government agencies understand and reduce project risk related to time, cost, and resources.