Windows System Administrator (MECM) (IMC00787)

This position will provide support for the Enterprise Microsoft Endpoint Configuration Manager (MECM) environment, which includes imaging, patching, and software deployment/updates to over 140K endpoints. 

Work Location: Completely onsite in Falls Church, VA. Monday through Friday from 9am – 6pm.  

Basic Required Qualifications and Skills:  Note: These are mandatory items that all candidates must have when submitting an application to IMC for this position. Please ensure that your submission addresses each of these requirement items. Candidates without these required elements will not be considered.

• High school diploma or equivalent.
• Must possess at start date a CompTIA Security+CE certification in active status.
• Must possess at start date one of the following certifications: Red Hat Certified System Administrator (RHCSA), CompTIA Linux+, and/or Linux Foundation Certified System Administrator (LFCS).
• When 8140 requirements are implemented on contract, candidate will need to conform to 8140 certification standards.
• 8+ years of overall demonstrated experience as a Windows Workstation/Server Administrator utilizing SCCM/MECM/Intune.  
• Experience with:
  • Working with PowerShell scripting engine to automate tasks.
  • Installation, configuration, and administration of Windows Systems.
• Excellent problem solving, analytical, and decision-making capabilities, including understanding user requirements, troubleshooting technical issues, successfully resolving issues and challenges, and developing creative solutions for process improvement.
• Ability to analyze a high volume of technical data and work in a fast-paced transitional environment, with a broad knowledge of IT operations and systems, and recommend alternative solutions to meet customer needs.
• Exercise discretion and independent judgment when handling situational occurrences.
• Dependability, in that the individual is consistently at work and on time, follows instructions, responds to management direction, solicits feedback to improve, and is motivated to self-study new requirements.
• Strong customer service experience as this position will require candidate to engage with senior military and government leadership.
• Identify areas of opportunity to improve customer satisfaction and build credibility and trust with customers.
• Possess the ability to provide knowledge-based training sessions if required.
• Ability to manage projects or serve as a team leader on an as-needed basis.
• Excellent communication and documentation skills, with strong organizational and collaborative skills.
• Strong teamwork and engagement as a project team member and participate on cross-functional teams.
• Pursuant to a government contract, this specific position requires U.S. Citizenship.
• All applicants must have current DoD Secret clearance day one and prior to entry on duty.

Desired Qualifications and Skills:  It is desirable that the candidate has the following qualifications:

• Bachelor’s degree from an accredited institution in a related field (information technology, computer science, or a related technical discipline).

Essential Duties and Responsibilities: This position will include, but is not limited to, the following tasks:

• Provide engineering support to the Enterprise MECM environment, which includes imaging, patching, and software deployment/updates to over 140k endpoints.
• Provide Tier III support to both NIPR and SIPR MECOM environments in the SOC.
• Support Workstation and Server Imaging utilizing MECM/Intune.
• Responsible for applying Microsoft Windows workstation and server patches, hotfixes, and STIGs.
• Responsible for applying 3-Party Application patches, hotfixes and STIGs.
• Update and maintain user workstation baseline configuration and administration of operating systems utilizing MECM.
• Manage and administer MECM client health, including the process of getting clients healthy.
• Troubleshoot system hardware and software issues.
• Develop training materials for end users on the proper use of hardware and software.
• Develop implementation plans for software installations and upgrades to operating systems and layered software packages.
• Perform In-Place Upgrades as needed for servers and laptops.
• Monitor and tune systems to achieve optimum performance levels.
• Conduct advanced hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines.
• Assist Asset Manager with quarterly inventory reports for program workstations/peripherals.
• Provide guidance to junior-level staff, as necessary.
• Maintain current industry knowledge of relevant concepts, practices, and procedures.
• Participate in all meetings, such as, but not limited to, weekly staff meetings, weekly training, Weekly Ticket Tag-Up, etc.
• Responsible for handling after-hours on call support, as needed.
• Other duties as assigned. 

Salary and Benefits Information: Please see the salary information listed at the beginning of this document, which is not a guarantee of compensation or salary. All salaries will be based on relevant experience, geographic location, and position and/or contractual requirements, which could fall outside of the listed range. For more information about IMC’s benefits, please visit our website at https://www.imcva.com/about-imc/careers.