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IMC is a Service-Disabled Veteran-Owned Small Business (SDVOSB)

IT Operations and Maintenance

IMC has been providing Federal organizations with IT operations and maintenance (O&M) support based on Information Technology Service Management (ITSM) methodologies and ITIL standards for more than 10 years. When combined with our Project Management Institute (PMI)-based management processes established in our multiple ISO programs, this capability and experience provides superior managed IT services to our customers.

IMC's information technology support capabilities include:

  • IT project management and leadership, IT administrative and executive support and IT training.
  • Transitioning large, medium, and small enterprise IT organizations to ITSM/ITIL.
  • Technology strategy, refreshes/modernization, and road mapping.
  • IT support/IT helpdesks, including ITSM conversions to ServiceNow, BMC Remedy.
  • Local Area Network (LAN) management and administration.
  • IPv6 implementation and support services.
  • Virtual Private Network (VPN) and other remote network access services.
  • Data architecture, governance, development, management, and maintenance.
  • Audio/Visual (A/V), Video Teleconferencing (VTC), telepresence, and video support.
  • Mobile device management and Bring Your Own Device (BYOD) services.
  • Data center management.
  • Email and file service management and management of collaboration environments/tools.
  • Virtualization services, server and device management, PC provisioning.
  • Telecommunications support, including Voice over IP (VoIP) and wireless services.
  • IT asset management and procurement.
  • IT Change and configuration management.
  • IT continuity of operations (COOP) and disaster recovery planning, support, and operations and maintenance.

iso 20000 markIMC has an International Organization for Standards (ISO) certification for IT Service Management (ISO/IEC 20000-1:2018) demonstrating our capability to provide this key service to our government clients.

Committed to continuous improvement and closing the capability gap, IMC has been appraised at level 3 of the CMMI Institute’s Capability Maturity Model Integration for Services.

CMMI level 3 dev and svc logosWhat does this mean? CMMI Maturity Level 3 is classified as Defined. IMC's processes are well characterized and understood, and are described in standards, procedures, tools, and methods. CMMI level 3 means that IMC takes a proactive approach to managing projects and processes for our customers, and we are dedicated to continuous improvement and producing great work that makes a difference.

IMC's current and recent IT operations and maintenance service experience includes:

IMC can develop a collection of IT and administrative support services that fit your unique needs. Contact IMC today for more information.

IMC is an ITSM Change Agent for Federal Agencies

IMC has more than a decade of experience and lessons learned in providing ITSM support based on ITIL standards and we use this to benefit our Federal customers. We have transitioned large, enterprise IT organizations to ITSM using ITIL-based principles and accomplished technology modernization and road mapping to help organizations remain on mission.

So how can we help you?